Summer is usually a very busy time for colleges, training centers and universities. Is your support team overwhelmed by emails and phone calls from prospective applicants, alumni, parents and present students? In a competitive environment, it is vital that you remain open to change based on experience or new information, and education institutions everywhere are searching for new ways to provide the best possible service to every member of the society. Maybe it is time to take your team to the next level by using an online chat service.
Help Your Helpdesk
If your training center, college or university is not using a live chat service, you might be restricting your support team and spending a lot on costly long distance phone calls. Online chat service offers you a whole lot of helpful features to address inquiries efficiently, improve online application and enrollment rates while reducing time and costs. As you reduce the volume of emails and telephone calls, this functional tool helps you streamline future inquiries, and at the same time imparts a professional, modern image to website visitors.
Deal With Several Customers Simultaneously
Live chat software is created to make sure that your resources are utilized in an efficient and timely manner as well. Since it does not require knowledge or specific skills, your team will definitely love its simple and user-friendly interface. One online chat representative can chat with multiple visitors simultaneously without any difficulties. No more unhappy visitors waiting in line to get the service that they need.
And if the prospective applicant in chat requires time to complete an application form or through a program description brochure, the agent can be on hold and attend to other tasks while waiting. As soon as the applicant is ready to continue with the chat conversation, the agent will get an alert and will return to your session.
Intelligent, Efficient and Fast
Why there are lots of people these days that prefer online channels as methods of communicating and sources of information? They don’t have time to wait for an email or a return call. With online chat service in your website you can communicate with prospective students and applicants in the way they prefer. Live chat support icon on your website will show visitors that you are prepared to provide assistance instantly. Providing answers to their questions in a timely manner makes a positive impact on your website visitors and provides your schools an edge over your competitors.
Direct You to the Right Operator
Through the live chat form feature you allow your site visitors to choose an operator or department they would like to get in touch with, so that their chat call is directed to the right agent right away. Operators can contact other resources simultaneously either by inviting other operator into the chat or calling other departments for help with customer issues if needed. Also, individual operator profiles are created for the Department head’s or Dean’s office so that they could join the chat conversation to deal with more specific requests.
Simplify and Speed Up Customer Service
Online chat service provides several features to boost your online communication. Pre-written canned answers are helpful in providing immediate response to common inquiries, such as directions, deadlines, program descriptions and other general information. The most popular features and options can be accessed in the Operator Console app that includes popular options and features, and make online communication fast and efficient as well. The file transfer feature allows operators to provide prospects with files like program description brochures and application forms. There is no need to explain where they can download what they need.